FILIPINO BRAND OF SERVICE EXCELLENCE TRAINING 02-09-23
The Department of Tourism (DOT) Caraga Region in partnership with the Provincial Tourism Office recently conducted the Filipino Brand of Service Excellence (FBSE) Training last February 9, 2023 at Uptown Corporate Hotel, Inc., Tandag City. The "Mabuhay Gesture" was introduced to the 50 participants from different tourism offices in the province including the Provincial Tourism Officer and staff. They were equipped with knowledge and skills in regards to excellent customer service by the legendary resource speaker, Mr. Richard Nick A. Amores.
The Filipino Brand of Service Excellence is a program initiated by the Department of Tourism which is designed to promote the exceptional services in all tourism related establishments (TREs) in the country. Implementation of basic standards in the operations of the different TREs is essential in order to ensure an impressive and impactful quality tourism services. This Training is timely and relevant since we need to capacitate our tourism service providers in the province in delivering excellent customer service incorporated with Filipino Values. This training aims to help them acquire and apply the techniques of interacting with customers, optimizing sales, and handling customer concerns.